FAQ

About Us

Q1: Who are you?

Currently we are working with an established travel agent in Kuala Lumpur and has been doing visa application service for our company customers for more than 10 years. By looking at your visa application form and passport, we will know whether your visa will be approved or reject by the embassy. Usually most travel agents will not entertain customer that wants to apply visa application without buying an airplane ticket from them. So that’s why we provide this service for this type of customers.

Q2: Why there is no telephone number to contact you?

We prefer you to contact us through email, so that we can answer your question properly. Sometimes we are very busy and cannot answer your call.

Q3: Can we trust you in handling our passport?

We know you are very skeptical about us, because we are still a stranger to you. When our staff collected your passport, you will be given “Visa Order Invoice” where in there stated our staff¬† contact number and name.

About Visa

Q1: What is a Visa?

A visa is a permit issued by a foreign embassy/consulate that allows an individual to travel to the issuing country. The majority of visas are stamped inside your passport. Each country that requires a visa has its own requirements, fees and application procedures.

Q2: How do I obtain a visa?

For Malaysia citizens and residents, the visas are issued by a foreign embassy or consulates in the Malaysia. Appropriate visa documentation must be presented to the embassy/consulates in proper order for the visa to be issued. TripVisa.my is a visa service agency that obtains visas on travelers’ behalf by submitting proper visa documentation to the embassy/consulates. This eliminates the need for the traveler to visit, communicate and correspond directly with the embassy/consulate.

Q3: Why do I have to send my passport?

For a majority of countries, the visa is stamped on a passport and will become one of the passport pages. In order to process your visa request, the embassy/consulates will require your passport to affix the visa to.

Q4: Why do I need a blank page?

Malaysia passports are generally issued with 50 pages, and those pages are where a visa will be stamped on. Foreign embassies/consulates will only stamp the visa on a completely blank page.  If you do not have at least one blank visa page on your passport, you must renew your passport.

Q5: Can I use a valid visa on an expired or cancelled passport?

Typically once a passport is expired or cancelled, all visas on the passport become invalid. Visas cannot be renewed. You will need to apply for a new visa after you’ve obtained a new passport. There are a few countries that have different rules. For example, Brazil,India and USA will occasionally allow people to enter on a valid passport without a visa if they provide an expired or cancelled passport with a valid visa on it. This is not recommended though, as an entry can be denied.

Q6: What’s the difference between a tourist and business visa?

Tourist visas are typically issued to people who travel to a foreign country for sightseeing, visiting family or friends or other private matters. Business visas are for people who will engage in business activities. Some countries are very strict with the type of visa a foreigner is traveling on. Others are not so strict. It is the traveler’s responsibility to apply for the correct type of visa.

Q7: How long does it take to get a visa?

Each country has its own processing time and there are often multiple processing times for a country depending on the visa type. Generally visas take between two days and two weeks to process.

Q8: What is a visa jurisdiction?

Some foreign embassies/consulates will only accept visa applications from residents within a specific area, normally determined by state. Some countries are very strict with the jurisdictional rule, others are not.

Updated: 1 August 2015